Summary
The number of operating days has an impact on the calculations of many of your KPIs. By entering your closing period, you ensure that your data remains as clean as possible. This article explains when you need to implement closing periods for your property and how to do it.
When adding a closing period
A closing period is an extended period during which your property (or part of your property) is closed (no activity). This can be planned in advance or caused by operational issues. As shown below, you can choose to close either your entire property or just a single outlet.
Be careful, if your hotel or restaurant is closed due to a private event, it is recommended to use the event features to exclude or include them in your reports/dashboards.
Data impacted by the closing period
Closing days has an impact on the following metrics:
KPI "Number of rooms available": if the hotel is closed, the number of rooms available is 0
KPI "Occupancy" and "RevPar": as a consequence of the above point
Widget "Count the number of closed days" / Widget "Count the number of open days"
Widget "Count the number of open days for one POS Outlet": We count the days your POS outlet is open (when restaurant seats > 0), but closing days take priority over open seats.
Note that by default, we are taking any revenue/reservations generated even if the hotel is closed.
How to add a closing period
You can decide to close your entire property or only part of it. To do so, follow the steps below:
- Close your entire property
2. Close some of your outlets
Special case: transition of your property from one PMS to another
Using closing periods ensures a correct transition of your property from one PMS to another. The number of rooms available should remain the same for all periods. Please check this out with the Customer Success team that will support you in this process.
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Keywords/ Tags
seasonal closure, seasonal break, no operations, restaurant closure, hotel closure