Report/dashboard not sending or with wrong data

Summary / Purpose

This article helps you troubleshoot issues when a scheduled or manual export in Blent fails to send via email or to export into Excel/PDF, or if you receive a file with wrong information. You’ll learn the common causes, quick checks, and steps to get your reports delivered successfully.

Prerequisites

Access to the report(s)/dashboard(s)/tool(s) and the scheduler settings.
Ability to edit or view report delivery settings.
Access to your email inbox and spam/junk folder.

Step-by-Step Troubleshooting - Automatic sending

1. Check Scheduler (for automatic sendings)

Go to Settings > Scheduler.
Spot the sending that is not received and confirm the sending is active and the send date/time is correct.

Note that for daily sendings, the days must be individually ticked (if all days are needed, then you need to select the seven boxes.
Please take care that the report(s)/dashboard(s) that are selected still exist and are correctly displayed on the platform.
Make sure the email addresses in the Recipients field (Email) are correct. Check for typos or outdated addresses.

2. Confirm Format & Size

Some email systems block very large attachments.
If the report file is large, contact Blent support team for more information.
Dashboards cannot be exported into Excel. Only reports and automated reports can be exported into Excel.
The "Merge in one file" box can only be ticked when exporting into PDF format.
Check that there is a reasonable number of reports and/or dashboards in one sending.

3. The file received does not contain correct data

Check if the box "Recalculate data before sending" is ticked. If not, it can send the data from the last refresh (which can either be manual or too old).
Be careful not too send files too early in the morning (some systems may have not been refreshed yet or are in the middle of the process of refreshing.
Be careful with automatic refreshers (either individual command or via the box "Recalculate data before sending"). Once a refresh/recalculation is launched on a report, the next refresh will be frozen for 4 hours. It means that even if a second refresh is created (or if the box "Recalculate data before sending" is ticked), no recalculation will be performed if the previous one has been done less than 4 hours before. This is a limitation due to the large size of some reports.

4. Duplicate the Report Scheduler task

Create the same task and see if this new sending is working.
If not, then contact Blent support.
If yes, then you can delete the first one.

Step-by-Step Troubleshooting - Manual sending

1. Check the content (for manual sendings)

Check that the report/dashboard/tool report/Search listing is loading well.
For some content (especially the lists from the Search tool), there are limitations in terms of size. If the table is too large, then it may lead to an error:
- When clicking on "Export as excel": if the export is too large, the export fails and a new window with Error 500 appears. You can first try to "Export via email". It will directly arrive in your mailbox.
- When clicking on "Export via email" (it is directly sent to the email address attached to the profile): if the export is not received, it means that it is still too large. You need to restrict the export (date range, data sources or filters).

NB: direct export as excel and via email are not having the same limitations in terms of size.

2. Confirm Recipient

Make sure the email address in the Recipients field (Email) is correct (applicable for the sending of reports and dashbaords only).

Step-by-Step Troubleshooting - All sendings

1. Check Spam/Junk Folder

Instruct recipients to check spam/junk folders in the mailbox.
Whitelist reporting@blent.io to prevent filtering.
Be patient, depending on the size of the export, it can take several minutes.

5. Review Email Quota and Sending Limits and Firewalls

If your account or the recipient’s email server has limits, the report may be blocked.
Contact your IT or email administrator to verify sending capacity and/or firewall changes.

6. Resend the export

Try sending manually from the Scheduler by clicking Send in the scheduled item.

If you don't receive anything, try sending the report or dashboard from the original URL. Refer to the related article in the Knowledge Base (see link below).

Tips & Best Practices

Schedule reports during off-peak hours to avoid email server congestion.
Keep reports concise to reduce file size and improve deliverability.

Common Issues & Fixes

Issue: Report shows “Sent” in the tool, but recipients didn’t get it.
- Fix: Check spam folder and whitelist sender address.
Issue: Report size exceeds 25 MB.
- Fix: Export to a smaller format or share via a BI tool link.
Issue: Recipients outside your organization not receiving reports.
- Fix: Confirm their email server allows external attachments.

Exporting & sharing reports and dashboards (PDF, Excel, Email)

Keywords / Tags

report, scheduled report, export, email delivery, report not sending, troubleshoot reports