First connection to Blent

Summary / Purpose

This article guides you through your first login to Blent, including account activation, login steps, and what to expect the first time you connect.

Prerequisites

A valid user account requested by your administrator.
Access to the email address registered with your account.
A supported web browser (Google Chrome, Microsoft Edge, Firefox, or Safari).

Step-by-Step Instructions

1. Activate Your Account

After your admin requests the creation of your account, you’ll receive an email invitation.
Click on the Activate Account link in the email. Be careful to click on the link before 24 hours (it will not be valid any longer afterwards).
Create your password following the security requirements (e.g., at least 8 characters, 1 uppercase, 1 number).

2. Access the Login Page

Go to https://app.blent.io/ in your browser.
Enter your email address and the password you just created.

3. Set Up Two-Factor Authentication

At the first connection, you will be prompted to configure two-factor authentication (2FA) using an authenticator app.
Follow the on-screen steps to complete setup.
If you don't have any authenticator app and cannot install any, please contact your administrator.
Please check out this article if necessary: 2-FA authentication

4. Complete Your Profile

The first time you log in, you may be asked to:
- Confirm your name and contact details.
- Select your default language and time zone.

5. Explore the Workspace

If this is the first time your company is using Blent, our Customer Success team should have reached you to organize a go-live meeting to introduce you to your platform.
If you are a new user of the platform, but the company is already using Blent, please contact your administrator for further information.

Here are some general information to navigate the platform.

After login, you’ll land on your Home Dashboard (default view).
From here, you can (depending on your role):
- Access shared dashboards and reports, either already created by your company, either our Blent Collection suite.
- Create new dashboards and reports.
- Browse available data sources.
- Navigate through the main menu for additional features.

Tips & Best Practices

Bookmark the login page for easy access.
Use the “Remember Me” option only on trusted devices.

Common Issues & Fixes

Issue: Didn’t receive activation email.
- Fix: Check spam/junk folders or contact your admin to resend.
Issue: Password not accepted.
- Fix: Reset your password using the Forgot Password option on the login page.

Issue: Login page not loading.
- Fix: Try a different supported browser or clear cache/cookies.

Keywords / Tags

first connection, login, setup, onboarding, BI access, new user, first login